Terms of sale

These terms govern online purchases on the website johnbarber.it. Read them before paying: by purchasing, you accept them.

Last updated: 12 October 2026.

1. Who sells

The seller is JB Men's Club SRL, Via Nino Bixio 12, 20129 Milano, VAT number IT11620540960, REA MI-2615192.

Email amministrazione@jbclub.it, PEC jbclub@pec.it, telephone +39 340 957 3023.

2. What we sell

On the website we sell gift cards, service vouchers, subscriptions and cosmetics. The services take place in our salons in Milan. Subscriptions have the conditions indicated in their listing. The characteristics of each product are on its page.

3. Prices

Prices are in euro and include VAT. The price you see at the time of payment is the price you pay. We do not ship, so there are no shipping costs. If we change a price, the change does not apply to orders already paid.

4. How to purchase and when the contract is concluded

Choose the product, the options and the quantity and go to payment. You pay on the secure page of Stripe, with the payment methods that Stripe shows you. We do not see or store your card details.

The contract is concluded when the payment is confirmed. Immediately afterwards you receive an email with the order number, the secret code and the voucher in PDF. If you do not receive it, write to us: we will send it again.

5. Gift cards and service vouchers

• The voucher is the order number with its 4-character secret code, which you receive by email together with the PDF with the QR code. In the salon, the barber asks you for the secret code (or scans the QR code) before you use the voucher: anyone who has the number and code can use it, so keep them carefully.
• Validity: 12 months from the date of purchase. The expiry date cannot be extended.
• Bookings are made by telephone at +39 340 957 3023, stating the order number. The voucher is valid in all John Barber salons.
• It cannot be converted into money. The voucher and the gift card credit cannot be exchanged for cash.
• Gift card: the credit can be used several times, until it is used up. The credit remaining after a use stays on the gift card until the expiry date.
• Service voucher: it is valid for the service indicated and is used only once.
• It can be given as a gift, not resold. John Barber is not liable for improper or unauthorised use of the code.
• Physical card and gift box: if you have chosen the physical card or the gift box, you collect it at the salon you indicated, showing the order number and the secret code (or the PDF). The card is already active and the 12-month validity still starts from the date of purchase on the website.

6. Cosmetics

Cosmetics are not shipped: you collect them, free of charge, at the salon you choose at the time of payment, showing the order number and the secret code (or the PDF with the QR code). How this works is explained on the page Shipping policies.

7. Right of withdrawal

If you are a consumer you have 14 days to withdraw, without giving a reason. For gift cards, vouchers and subscriptions the 14 days start from the purchase; for cosmetics, from collection. You cannot withdraw from a service voucher already used nor from opened or used cosmetics; from a partially used gift card you can withdraw for the remaining credit. You withdraw from the page Withdraw from the contract (link at the bottom of every page), by email or PEC, also using the standard form. The full rules and the refund are in the page Returns and refund policies.

8. Statutory warranty on cosmetics

For cosmetics purchased by a consumer, the statutory warranty of conformity under articles 128 and following of the Consumer Code (Legislative Decree 206/2005) applies. If the product has a lack of conformity that appears within two years from delivery, you have the right to have it repaired or replaced free of charge; if this is not possible, or if we do not do so within a reasonable time, you have the right to a price reduction or to termination of the contract. Let us know as soon as you discover the defect, by writing to amministrazione@jbclub.it: we will tell you how to proceed. The warranty does not cover normal wear and tear nor damage caused by improper use.

9. Complaints and disputes

For a complaint, write to amministrazione@jbclub.it: we will reply as soon as possible. If we do not reach an agreement, as a consumer you may turn to an alternative dispute resolution (ADR) body among those registered in the list of the Ministry of Enterprises and Made in Italy, or to the court.

10. Applicable law and competent court

These purchases are governed by Italian law, without prejudice to the consumer protection rules of the country in which you reside that cannot be derogated from. If you are a consumer, for any dispute the court of the place where you reside or are domiciled is competent, if in Italy.

11. Personal data

We explain how we process your data in the Privacy policy.

12. Changes

If we change these terms, they apply to purchases made after the change. For a purchase already made, the terms in force on that day apply.